Terms & Conditions
1. The terms and conditions listed below form a contract between the customer booking the training course “the Customer” and Dulson Training Limited a company registered in England & Wales under number 8463857 whose registered office is located at Rodenhurst Business Park, Roddington, SY4 4QU “the Company”. The Company’s address for all communications (including complaints) is Rodenhurst Business Park, Roddington, SY4 4QU. Email: firstname.lastname@example.org.
2. All course fees must be paid in full by the payment date shown on the invoice. The fees charged by the Company for its courses can be found on the invoice provided. Course fees can be paid by BACS, cash, cheque or credit/debit card.
3. All major credit or debit cards are accepted. There is currently no charge if paying with a credit/debit card. American Express may be excluded.
4. Some customers will have a right to cancel this contract under the Consumer Contracts (Distance Selling) Regulations 2013.
(Those excluded from this right to cancel are Customers buying training courses from the Company in the normal course of their business). Where the right to cancel under the Consumer Contracts (Distance Selling) Regulations 2013 applied, the Customer may cancel its contract with the Company as follows:
4.1. Where the Customer has received a written copy of these terms, before or after the Contract was concluded the Customer may cancel this contract at any time up to the end of the fourteenth working day from the day this Contract was concluded UNLESS the Customer has agreed to the training courses starting before the end of this cancellation period in which case the Customers right to cancel will end when the Company has started supplying the training courses;
4.2. Where there is a right to cancel under the Consumer Contracts (Distance Selling) Regulations 2013, the Customer does not need to give the Company any reason for cancelling this Contract nor will the Customer have to pay any penalty.
4.3. Other than cancellation in accordance with clause 4, course cancellation must be made no later than the payment date shown on the invoice by letter or email. Should a course be reserved to commence with less than a 14 day period and then cancelled for whatever reason full course fees will become payable to the Company unless we can re-sell it as follows:
4.3.1. The Company will retain the deposit and other fees paid and endeavour to re-sell the course elsewhere. Where the Company is able to re-sell the course in full for the same price due to be charged to the Customer the deposit and any fees paid, less a reasonable administrative charge, will be returned to the Customer.
4.3.2. In the event that the Company cannot recoup the full course cost elsewhere any loss suffered will be recouped, in the first instance, from the deposit and fees paid by the Customer. Any outstanding loss will be payable by the Customer to the Company.
4.3.3. In the event that the Company is able to recoup its losses in full from the deposit and fees paid previously by the customer any remaining balance of the deposit and fees will be refunded to the Customer.
5. Course fees are payable in full if condition no. 4 is not adhered to.
6. The Company cannot be held responsible for a practical test being cancelled by the Driving Vehicle Standards Agency or any other reason out of reasonable control. Any rebooked courses will be charged at our usual rates. The customer is entitled to apply to the DVSA for a refund of their costs incurred by the test being cancelled. This is outlined on the www.gov.uk website.
7. In the event of a breakdown, the Company will provide the tuition at the companies discretion and test not taken at no extra cost.
8.1. This clause 8 sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Customer in respect of:
8.1.1. any breach of this agreement however arising;
8.1.2. any use made by the Customer of the services provided under this agreement; and
8.1.3. any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this agreement.
8.2. Nothing in this agreement limits or excludes the liability of the Company:
8.2.1. for death or personal injury resulting from negligence; or
8.2.2. for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Company.
9. All trainees must be in possession of legal driving licence requirements before commencement of the course. The Company accepts no responsibility for trainees having not complied with these requirements that may lead to a loss of fees.
10. The Company reserves the right to terminate the course if we consider the trainee, whilst in charge of the vehicle, to be a danger to themselves, the instructor or the general public. We also reserve the right to terminate the course if the trainee is considered to be abusive, aggressive or under the influence of alcohol or drugs. Unless all or part of the course can be sold elsewhere all course fees will be forfeited.
11. Should the trainee miss any days training on their course for any reason other than due to fault on the part of the Company, the course option will be classed as null and void. No course fees will be refunded in such circumstances by the Company as it will have been unable to sell the course elsewhere.
12. The Company cannot guarantee to the customer that they will have the same vehicle or instructor for training or test although it will endeavour to do so.
13. The Company, acting reasonably, will determine when training cannot proceed due to traffic conditions or adverse weather or any other event beyond the reasonable control of the Company. The Company cannot be responsible for cancellation of part of the course due to such events. The Company accepts no liability for any other losses or expense suffered by the Customer due to cancellation in such circumstances.
14. Car parking is free to trainees. However, other than loss caused by own negligence, the Company cannot be held responsible for any loss of personal effects the customer may leave in their own vehicle, the training vehicle or on Company premises.
15. Should the trainee not reach the Driving Standards Agency practical test standard within the course period, the Company reserves the right to refuse the use of the training vehicle for the practical test. In this case, all remaining course fees will be forfeited.
16. The trainee must produce to the practical test driving examiner, a form of photographic ID; their current valid driving licence and if possible their theory test pass certificate. Failure to do so will result in the test being cancelled and fees paid will be forfeited.
17. Where our contract with the Customer is to provide driving tuition only, it is the responsibility of the Customer to ensure that the vehicle they present for test, is suitable for the test and training purposes and is fully covered by a valid policy of insurance that satisfies the requirements of the relevant legislation. Failure to comply with this clause and all applicable legislation will lead to termination of the course and, unless any part of the course can be sold elsewhere all course fees will be forfeited.
18. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by, and construed in accordance with, English law, and the Company and the Customer both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
Cancellation and Refund Policy
Cancellations must be received in writing no later than 14 days before the course commences will receive a full course refund minus the non refundable deposit. If within 14 days of the courses starting the course fee will remain payable and no fee refunded at the discretion of Dulson Training Ltd. A non refundable £100 deposit will be payable to secure the course you.
We hold the right to withhold your training record, upload and certification if you have attended late or not participated adequately. This will be at the discretion of Dulson Training Ltd.
It is your responsibility to make sure you are eligible for this course. If you book or complete the course and you are not eligible your course will not be valid but you will still have to pay in full.
Covid-19 Risk Assessment and Policy. Click Here.
Any course affected by Covid-19 will be rearranged to new dates, courses will not be refunded. This will include courses affected by Dulson Training Ltd operations, staff, customer or DVSA.
A big thanks for all your help with getting me through my class 2. And a massive thanks to Allen for his patients and perseverance. Totally recommended to anyone thanks again
Best driving school by far they helped me pass my class 1 and 2 and they did it at times that were suitable to me and they make sure you are 110% ready for your test Highly recommended
Just to say a huge thank you for your help and patience in getting me through my test. Many Thanks Kate
Thank you Steve you did a great job
Just a quick thankyou after having passed my LGV C test this morning and a special thankyou to Allan for his patience and persistence; I really believe that even if I'd failed the test today I would still have emerged a better driver after having met Allan
A big thank you to Allan for his time, skill and patience in getting me through Class C last Thursday.....first time !!!!!
And for my CPC 4 test too !! A full unconditional recommendation to Dulson Training !!!!
HIGHLY RECOMMEND. I did my class 2 with Dulson training and CPC MOD4 and passed both first time! Very friendly instructors and try to help you with what you feel the least confident about ( I had Paul as my instructor ) will definitely be back for my class 1 with Dulson training. 5*
Thank you for getting us through our trailer tests, will defo recommend!
Briony & Sonny Pennington
Great team at Dulson's I had the pleasure of tony and Alan for my class two both great guys and easy to get on with and then I had rob for my class one who is top bloke definitely put me at ease straight from the start and definitely helped me on my journey to my new career great advice with all and will 100% recommend to anyone guys thanks and all the best to you all