Terms & Conditions

1. The terms and conditions listed below form a contract between the customer booking the training course “the Customer” and Dulson Training Limited a company registered in England & Wales under number 8463857 whose registered office is located at Rodenhurst Business Park, Roddington, SY4 4QU “the Company”. The Company’s address for all communications (including complaints) is Post: Dulson Training Ltd, Unit DTL1, Rodenhurst Business Park, Roddington, SY4 4QU or Email: info@dulsontraining.co.uk.

2. All course fees must be paid in full by the payment date shown on the invoice. The fees charged by the Company for its courses can be found on the invoice provided. Course fees can be paid by BACS, cash, cheque or most credit or debit cards. 

3. Most major credit or debit cards are accepted. There is currently no charge if paying with a credit/debit card. American Express may be excluded. 

4. Some customers will have a right to cancel this contract under the Consumer Contracts (Distance Selling) Regulations 2013.

(Those excluded from this right to cancel are Customers buying training courses from the Company in the normal course of their business). Where the right to cancel under the Consumer Contracts (Distance Selling) Regulations 2013 applied, the Customer may cancel its contract with the Company as follows:

4.1. Where the Customer has received a written copy of these terms, before or after the Contract was concluded the Customer may cancel this contract at any time up to the end of the fourteenth working day from the day this Contract was concluded UNLESS the Customer has agreed to the training courses starting before the end of this cancellation period in which case the Customers right to cancel will end when the Company has started supplying the training courses;

4.2. Where there is a right to cancel under the Consumer Contracts (Distance Selling) Regulations 2013, the Customer does not need to give the Company any reason for cancelling this Contract nor will the Customer have to pay any penalty.

4.3. Other than cancellation in accordance with clause 4, course cancellation must be made no later than the payment date shown on the invoice by letter or email. Should a course be reserved to commence with less than a 14 day period and then cancelled for whatever reason full course fees will become payable to the Company.

4.3.1. The Company will retain the deposit and other fees paid and endeavour to re-sell the course elsewhere. 

4.3.2. In the event that the Company cannot recoup the full course cost elsewhere any loss suffered will be recouped, in the first instance, from the deposit and fees paid by the Customer. Any outstanding loss will be payable by the Customer to the Company. 

5. Course fees are payable in full if condition no. 4 is not adhered to.

5.1 Complaints must be made in writing and sent to the Companies registered office. Complaints or requests made after 90 days will not be considered. 

6. The Company cannot be held responsible for a practical test being cancelled by the Driving Vehicle Standards Agency or any other reason out of reasonable control. Any rebooked courses will be charged at our usual rates. The customer is entitled to apply to the DVSA for a refund of their costs incurred by the test being cancelled. This is outlined on the www.gov.uk website.

7. In the event of a breakdown or circumstances our of the customers control, the Company will provide the missed tuition at the companies discretion and test not taken at no extra cost.

8.1. This clause 8 sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Customer in respect of:

8.1.1. any breach of this agreement however arising;

8.1.2. any use made by the Customer of the services provided under this agreement; and

8.1.3. any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this agreement.

8.2.4. Nothing in this agreement limits or excludes the liability of the Company:

8.2.5. for death or personal injury resulting from negligence; or

8.2.6. for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Company.

9. All trainees must be in possession of legal valid UK driving licence before commencement of the course. The Company accepts no responsibility for trainees having not complied with these requirements that may lead to a loss of fees.

10. The Company reserves the right to terminate the course if we consider the trainee, whilst in charge of the vehicle, to be a danger to themselves, the instructor or the general public. We also reserve the right to terminate the course if the trainee is considered to be abusive, aggressive or under the influence of alcohol or drugs. All course fees will be forfeited.

11. Should the trainee miss any training for any reason other than due to fault on the part of the Company, the course option will be classed as null and void. No course fees will be refunded in such circumstances by the Company. The Company withholds their right to use their discretion in these circumstances.

12. The Company cannot guarantee to the customer that they will have the same equipment or instructor for training or test although it will endeavour to do so.

13. The Company, acting reasonably, will determine when training cannot proceed due to traffic conditions or adverse weather or any other event beyond the reasonable control of the Company. The Company cannot be responsible for cancellation of part of the course due to such events. The Company accepts no liability for any other losses or expense suffered by the Customer due to cancellation in such circumstances.

14. Car parking is free to trainees. However, other than loss caused by own negligence, the Company cannot be held responsible for any loss of personal effects the customer may leave in their own vehicle, the training vehicle or on Company premises.

15. Should the trainee does not reach the practical test standard using the Companies discretion within the course period, the Company reserves the right to refuse the use of the training vehicle for the practical test. In this case, all remaining course fees will be forfeited.

16. When taking a DVSA Mod 3a, 3b or 4 test the trainee must present a valid UK driving licence and the relevant theory test pass letters. When taking a DVSA Mod 3b test the trainee must present a valid Mod 3a pass certificate. Failure to do so will forfeit the test and fee. 

17. Where our contract with the Customer is to provide driving tuition only, it is the responsibility of the Customer to ensure that the vehicle they present for test, is suitable for the test and training purposes and is fully covered by a valid policy of insurance that satisfies the requirements of the relevant legislation. Failure to comply with this clause and all applicable legislation will lead to the termination of the course and forfeit of the fee. 

18. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by, and construed in accordance with, English law, and the Company and the Customer both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

Eligibility

It is your responsibility to make sure you are eligible for this course. If you book or complete the course and you are not eligible your course will not be valid but you will still have to pay in full.

Covid-19 Risk Assessment and Policy. Click Here.

Any course affected by Covid-19 will be rearranged to new dates, courses will not be refunded. This will include courses affected by Dulson Training Ltd operations, staff, customer or DVSA.